Your Privacy Is Our Priority

1. Personal Information We Collect

During the account registration process and use of the mbi9 platform, we may collect the following categories of information:

• Identity Information: Full name, date of birth, identity card number (MyKad) or other valid identification documents for identity verification and legal compliance purposes.
• Contact Information: Email address, mobile phone number and mailing address registered when opening your account.
• Financial Information: e-wallet details (such as Touch 'n Go eWallet), bank account for FPX purposes, or crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals. mbi9 does not store passwords or PINs for any of your financial accounts.
• Platform Activity Data: Betting records, transaction history, game preferences, login and logout times, and other related account activity.
• Technical Data: Device IP address, browser type, device type, operating system and cookies used while browsing our platform.

2. Purpose of Using Personal Information

mbi9 uses the personal information collected solely for the following purposes:

• Processing new account registrations and verifying member identity in line with international licensing requirements and fraud prevention.
• Processing deposit and withdrawal transactions securely, including via DuitNow, ShopeePay, FPX and crypto assets.
• Providing access to platform services, including online slots, live casino, sports betting, fishing games and boxing betting.
• Sending account-related notifications, bonuses and service updates that you have agreed to receive.
• Conducting internal analysis to improve the quality and usability of the mbi9 platform.
• Complying with legal obligations and the requirements of relevant regulatory bodies.
• Detecting and preventing fraud, money laundering and security threats.

3. Legal Basis for Data Processing

mbi9 processes your personal information based on the following legal grounds:

• Contract Performance: Data processing required to provide the services you request, including account management and transaction processing.
• Legitimate Interests: mbi9 has a legitimate interest in processing data for platform security, fraud prevention and business analysis that does not override your fundamental rights.
• Legal Obligation: Some data processing is required for mbi9 to comply with applicable laws and regulations.
• Consent: For certain purposes such as marketing communications, mbi9 will obtain your explicit consent and you may withdraw that consent at any time.

4. Sharing Information with Third Parties

mbi9 does not sell your personal information to any third party. However, we may share your personal information in the following limited circumstances:

• Service Providers: Companies that assist us in platform operations, such as payment processors, cybersecurity service providers and technical infrastructure providers. All such parties are bound by strict confidentiality agreements.
• Game Providers: Internationally licensed game providers that supply game content to the mbi9 platform, limited to information necessary to operate the games.
• Legal Requirements: Where mbi9 is required by law, court order or regulatory body directive to disclose certain information.
• Protection of Rights: In cases where disclosure is necessary to protect the rights, property or safety of mbi9, our members or the public.

5. Data Retention Period

mbi9 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When an account is closed, we will retain certain records for the period required by relevant licensing and legal requirements. Data that is no longer needed will be deleted or anonymised in accordance with our internal procedures.

Financial transaction records, including deposit and withdrawal history, are retained for a longer period in line with international financial compliance requirements.

6. Data Security

mbi9 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmission between your device and our servers.
• Strict access controls where only authorised personnel may access member personal information.
• Continuous monitoring for suspicious activity and potential security threats.
• Use of firewalls and intrusion detection systems to protect platform infrastructure.
• Regular security assessments by independent third parties.

Although mbi9 makes every effort to protect your data, no system can guarantee absolute security. You are also responsible for keeping your account password confidential.

7. Cookies and Tracking Technologies

The mbi9 platform uses cookies and similar tracking technologies to improve user experience, analyse usage patterns and ensure platform functions run properly. The cookies we use include:

• Session Cookies: Required to keep you logged in during an active session and to recognise your language preference.
• Functional Cookies: Store your account preferences and settings to make future use of the platform easier.
• Analytics Cookies: Help us understand how members use the platform so we can make continuous improvements.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the mbi9 platform.

8. Cross-Border Data Transfers

As mbi9 operates under international licensing, your personal information may be processed outside Malaysia. In all such cases, mbi9 ensures that adequate protections exist to safeguard your personal information in line with internationally recognised data protection standards. Such data transfers are only carried out with parties that comply with equivalent or stricter privacy policies.

9. Minors and Age Restrictions

The mbi9 platform is exclusively for individuals aged 21 and above. mbi9 does not knowingly collect or process personal information of individuals below that age limit. Should we find that personal information of a person under 21 has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.

10. Changes to This Privacy Policy

mbi9 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via in-platform notifications or by email at least 14 days before the changes take effect. Continued use of the platform after the effective date is considered acceptance of the updated Privacy Policy.

11. Contact Us Regarding Privacy

For any enquiries, complaints or requests relating to your privacy and personal data protection, please contact the mbi9 customer support team via:

• Live Chat: Available 24/7 directly within the mbi9 platform
• Email: [email protected]

Our team will respond to privacy-related enquiries in Malay and English within a reasonable time.